D E T A I L E D   R E S U M E -  P A U L   W.   D O W N I N G
paul@downing-home.com (please send an email for additional contact information)
URL: http://www.paul.downing-home.com 

EXPERIENCED IT MANAGER / CIO / CTO / DEPLOYMENT MANAGER

OBJECTIVE

My professional goal is to manage large departments, teams or entire corporate IT 
departments. I excel at taking a corporate vision and synthesizing that vision into IT 
realities. I have extensive experience and training in IT and Network management, 
contract negotiation, managing a large scale deployment and staff. A detailed resume can 
be found at www.paul.downing-home.com

I enjoy working for a company that is interested in getting things done, problems solved, 
and chaos under control. I personally thrive in an intense multitasking environment that 
allows me to apply my extensive experience in IT, Financial, Business Development, 
Programming and Management positions.

EXPERIENCE

3/2001 - PRESENT	CURRENT COMPANY	ROCHESTER HILLS, MI

VP BUSINESS DEVELOPMENT
My current position is Vice President of new Business Development. While here, I have 
helped to introduce several new product lines that have contributed significantly to the 
company's profitability. I have also mentored other executives to assist them in bringing 
the company up to the next level of professionalism and quality. Most recently I led the 
migration of our accounting system from an outside company to a new in house system. 
This migration will help the company save almost $200,000 / year. For my part in leading 
this effort, I have received the company's first annual Presidents Award for 
Excellence. Out of respect for my company and our customers, and due to my standing 
within the company, I am choosing not to disclose the name of the company on a public 
web site. This company serves the Automotive & Aerospace supplier and OEM markets.

12/1999 - 3/2001	EDS / GM	PONTIAC, MI

CLIENT DELIVERY MANAGER (IT MANAGER)
As Client Delivery Executive, I was the IT Manager, responsible for the entire Intel 
Platform base at GM Truck. This included 100's of servers and 1000's of clients with 
Lotus Notes, Desktop Field Support, and Hardware Maintenance. I also managed the 
financials for this area of about $ 50M / Yr. and had about 50 direct reports. After 
helping to assure a successful Y2K, my main focus for 2000 was cleaning up operational 
stability issues, left over customer financial issues from 1999, and the migration to an 
updated Client Server build and Lotus Notes. This migration won the "Lotus Beacon Award" 
for EDS and GM. We achieved an 85% improvement in outage reductions and a 20% increase in 
customer satisfaction scores. My focus for 2001 was new business development and internal 
financial clean up. Before leaving EDS and the GM account for an outside opportunity, I 
was offered the position of GM-OnLine Client Delivery Executive for all of GM Develop 
Product in North America. This would have meant about 200 direct reports, and about a $ 
200M budget. GM was a tough but fair account, and I learned a great deal about managing 
large teams and customers.

4/1999 - 12/1999	EDS / SEAGATE	BLOOMINGTON, MN

CLIENT DELIVERY EXECUTIVE (IT MANAGER)
As Client Delivery Executive, I was the IT Manager, responsible for the delivery of Help 
Desk, Desktop Field Support, and Hardware Maintenance. We supported about 3000 
seats in Seagate's Bloomington, MN campus. I also managed the financials and service 
levels from the leveraged internal EDS organizations of about $ 2M / Yr. While there, I 
worked out the financial issues lingering from the sales / implementation efforts, 
stabilized the accounting and implemented web based reporting for Sr. Staff at 
Seagate. This was a very interesting assignment as we were supporting the R&D areas of 
Seagate, and thus we needed to provide system support inside of clean room 
environments. It also provided deeper insights into different facets of clean room 
manufacturing. This was a filler assignment while I transitioned from Boston back to 
Detroit.

3/1998 - 6/1999	EDS / BOSTON SCIENTIFIC	NATICK MA

CLIENT DELIVERY MANAGER (IT MANAGER)
As Client Delivery Executive, I was the IT Manager and the Network Operations 
Manager, responsible for startup ,implementation, and steady state of the account. This 
included Help Desk, Desktop Field Support, and Hardware Maintenance, Unix and NT 
Server administration and more. As Network Manager, I was responsible for a team 
supporting 600 Network Hubs Devices, 80 Routers, and the LAN/WAN at ~ 50 
Customer locations worldwide in ~ 15 countries. We also provided Data Center Support 
for ~ 8000 seats. My financial responsibilities included management of a $40 contract, 
and development of a $10M additional H/W maintenance contract. My team also project 
managed the network merger of the division of Pfizer that they purchased. My family and 
I decided not to take a long delayed EDS relocation offer to Boston or an offer to be the 
overall account manager. There were ~ 90 EDS team members on site at the BSC 
account, in addition to leveraged resources in Plano TX. This fascinating assignment 
involved managing the IT facilities at Boston Scientific, which had it's R&D in clean 
room environments in Natick and other manufacturing facilities around the globe. They 
make Micro-invasive surgical devices like stents, and angioplasty devices. The other 
interesting item is that their headquarters were the previous home to Carling Black Label 
Brewery, and you could still go into the basement, and see where all the old facilities 
were largely still in tact. It was a very employee friendly place to work. I acquired a 
new found appreciation for just how high-tech the medical industry is, and how refreshing 
it is to work at an employee centered company.

1/1997 - 6/1998	EDS / PEREGRINE INC	SOUTHFIELD MI

CLIENT DELIVERY MANAGER (IT MANAGER)
As the EDS TI Account Manager, I was the IT Manager, responsible for startup, 
implementation, and steady state of the account. This included Help Desk, Desktop Field 
Support, and Hardware Maintenance, Network, Unix and NT Server administration and 
more. With an on site team of about 60 people, we implemented a QAD ERP/MRP 
software package and a complete re-wire of 6 old GM international plants in 6 months to 
meet a very, very aggressive go live date set by the CEO. Peregrine and EDS received a 
"QAD Rapid Achiever Award" as a result of this implementation. I was also the technical 
lead and helped design and implement a brand new State of the Art complete ATM 
network including the WAN and down to the desktop to lead to the combination of 
Voice, Data, and Video to each of about 3000 desktops in North America. I was a key 
contributor to the initial base Statement of Work, as well as a $ 50M TCV contract 
Renewal, and $ 2M of add on business. Talk about your trial by fires. I don't know if 
you've ever seen the EDS commercial where they were building the plane at the same 
time it was flying, but that image fit this account perfectly. Peregrine was a GM Delphi 
Spin Off (similar to American Axle), and instead of a long protracted (and careful) 
migration this CEO wanted it done yesterday. Not only that, he wanted to do it with 
"beta" level hardware, software, and ATM technology. Somehow we sprinted through 
this marathon, and got the job completed on time and under budget. We started out with 
an empty building and about 5 customer employees working literally, on empty computer 
boxes as our desks, to 3 floors, and 3000 or so workstations in only a few months. We 
ended up having to create a temporary data center in what used to be the buildings 
cafeteria, and then over a holiday weekend re-terminating 1000's of connections once the 
"real" data center was built out. We took turns "sleeping" in our cars for 4 days 
straight. 
Unfortunately the company, in my opinion, tried to do too much too fast and before long 
it was financially in trouble. I learned that when properly motivated, a talented and 
dedicated group of people can accomplish amazing results.

6/1995 - 6/1997	EDS / AMERICAN AXLE & MANUFACTURING	DETROIT MI

TECH LEAD / IT MANAGER
Technical Lead / Account Manager responsible for startup through implementation and 
steady state of the technical Infrastructure. This was my first EDS account, where I 
survived a trial by fire of a huge ERP/MRP implementation. We successfully 
implemented a highly redundant LAN, WAN, NT and Unix environment for about 2000 
seats, from scratch in this GM Spin Off. I got my first exposure to big systems like T 
and V Class Multi-Processor Servers from HP, Multi Terabyte Systems from EMC, and 
more. When my manager moved off site, I pretty much ran the technical and financial 
end of things, and declined a formal promotion to TI Account Mgr. After murders and 
drug raids, I jumped at the chance to manage EDS's IT service offerings at a different 
account (Peregrine).This was a challenging environment, where the old style way of 
doing things was in constant conflict with the new management style of doing things. I 
learned that there were few union procedures that could not be overcome with hot coffee 
and a few dozen donuts.

5/1994 - 6/1995	NTT / FORD	DEARBORN MI

TECH LEAD
At Ford Systems Integration Center, I was a key contributor in a large Global Roll out of 
NetWare 3.x and 4.x, my responsibilities included Level III support, Version Control, 
Automated Disaster Recovery, NetWare printing, and Global 3.x to 4.x migration 
planning. I wrote a Disaster recover program with Palindrome, that would allow 
"anyone" to rebuild a failed Netware server with only a floppy disk, and a tape drive. We 
also adapted this same process to allow for the rapid deployment of Netware servers in 
the field. I'm still occasionally asked if I would be interested in hiring with both Ford 
and Novell from my contacts there. I also attained my Novell Master CNE (Infrastructure 
Specialist) certification, while working at Ford. This was a great learning environment, 
with the best and brightest from both Novell and Microsoft were doing everything they 
could to make certain that we had all the tools are resource necessary for a global 
office automation program. We were beta testing code, and working side by side with these 
engineers, debugging and modifying code. We had the worlds largest Netware deployment (at 
the time) and as a result encountered many unique issues.

9/1991 - 5/1994	NOHR AND ASSOCIATES (NOW CALLED ASTON)	ANN ARBOR MI

TECH LEAD / NETWORK MANAGER
As the network and technical specialist for Nohr & Associates, I was responsible for all 
aspects of network installations and support. My skills also encompass EDI systems, Bar 
Code readers, Program development, Voice Mail Systems, Accounting systems 
installation and training, Classroom training and Course development. Some of our 
customers included Cottage Inn, Ho-Lee Chow, A&W, and Unique restaurants. I recently 
hired Aston Group to assist in our accounting system deployment, where it was indicated 
that if I ever wished to go back into the consulting business that I should look them up.

11/1987 - 9/1991	ONE SOURCE COMPUTERS	BRIGHTON, MI

OWNER
As an owner of One Source Computers (a retail computer store), I was chief cook and 
bottle washer! I sold and installed PC's, networks, and accounting systems. I also had 
first hand experience in the daily management and running of a small business, and all of 
the "fun" associated with that experience.I learned valuable lessons on why you should 
not go into business with people you barely know, and that getting everything in writing 
is very important. But, it was an important experience where I learned the hard way about 
merchandising, advertising, stocking levels, etc.

2/1987 - 1/1989	ACCURATE DATA SYSTEM	SOUTHFIELD, MI

PROGRAMMER
I was the manager supervising all of the U.S. PC installations for Accurate Data Systems. 
Other responsibilities included a programmer of accounting software, Midwestern U.S. 
network installations and training, and Technical consulting. I left Accurate Data to 
expand my growing business of selling computers from my home into a full time 
operation. This was an interesting "Family Run" company that created inventory and 
accounting systems used by petroleum distributors. One tip I learned on the job is that 
at many Gas stations Mid Grade and Economy are the exact same product coming from the 
exact same tank. They are just labeled differently. Another interesting item (to me 
anyway) is that this is where I met my wife, from a blind date with the office 
receptionist's daughter's best friend.

12/1984 - 1/1987	BITS COMPUTERS	MILFORD, MI

PROGRAMMER
While at BITS Computers, I was head programmer responsible for re-writing a complete 
accounting system and customer support. I also worked with simple CPM / MPM LANs, 
and provided hardware repair in the field and office as needed. This system is still in 
use today at several lumber yards and hardware stores. It was interesting how I came to 
work for BITS. When I was younger, I purchased a Commodore 64, however, because there 
were no games for it I started to write my own video games. I showed a few of them a 
local computer store, and years later one of the programmers remembered me, and my 
software skills, and offered me a job.

1/1980 - 1/1985	VARIOUS SCHOOL DISTRICTS	MI

ADULT ED INSTRUCTOR
Brighton, Hartland, South Lyon, Huron Valley. Although I was a high school student, I 
was also an Adult Education Instructor for the above school districts. I taught computer 
basics, Spread Sheets, Data Base Management, Word Processing, and Programming in 
BASIC, Pascal, and other languages. When there was a substitute teacher in high school 
computer class, they called me out of my classes for the day to instruct the computer 
classes

EDUCATION	

1/1995	NOVELL MASTER CNE	US-MI-DETROIT

CERTIFICATION
While at Ford Motor Company, I obtained my Master Novell Certified Netware Engineer 
in Netware 4.x with an infrastructure specialty. This was more than a "paper" 
certification. At Ford, we were on the cutting edge of this technology working side by 
side, with some of the best engineers that worked at Novell. I also took several Unix 
Administration Classes. While at EDS, I also attended several of the Microsoft NT 
Advanced Server Classes to learn the nuances of NT vs. Novell for my role at technical 
lead, and IT deployment manager. EDS has an extensive in house training program, and I 
participated in several key programs including; Leadership Excellence, Financial 
Planning, Needs Requirements Determination and Analysis, Product Life Cycle 
Management, Employee Management, Manufacturing Enterprise Planning, and more.

12/1985	EASTERN MICHIGAN UNIVERSITY	US-MI-YPSILANTI

SOME COLLEGE COURSEWORK COMPLETED
Accounting and Computer Science - I attended EMU while working full time at BITS 
computers and teaching adult education classes. Since I was working professionally, as a 
programmer I was already advanced beyond the instructors

12/1984	MICHIGAN STATE UNIVERSITY	US-MI-EAST LANSING

SOME COLLEGE COURSEWORK COMPLETED
Lyman Briggs Honors Science Program and Computer Science Programs - While 
attending MSU, I was also teaching 3 adult education classes. I was recruited by a firm 
that had seen some of my programming work and articles I have had nationally 
published. I left MSU to start a career in programming.

AFFILIATIONS	9/2001 - PRESENT	CUB SCOUTS OF AMERICA	TREASURER

SKILLS / KEYWORDS
Lotus Notes, Novell, Network Management ,ERP, Cisco, ATM,HP Servers, EMC, QAD, Oracle 
Financials, NT Server, Microsoft Office, Dreamweaver MX, SDP-21 GM Project Management, 
SLC2 - EDS Project Management, Microsoft Project, Gigabit Ethernet, ATM, Frame Relay, 
Token Ring, Arcnet, 10BaseT, 100BaseT, Adobe, Macromedia, Cabletron, Nortel, Bay 
Networks, Synoptics, ERP, MRP, RAS DialUp Networking, NDS, ADS, VPN, Virtual Private 
Network, Intel, Unix

REFERENCES
Louis Frenzel	Electronic Data Systems (EDS)
	EDS/GM Manufacturing Programme Director
	Phone Number:	248.265.1081
	Email Address:	louis.frenzel@eds.com
	Reference Type:	Professional

Robert James	Electronic Data Systems (EDS)
	Client Delivery Executive Information Solutions - NE Region
	Phone Number:	212.745.0540
	Email Address:	robert.james@eds.com
	Reference Type:	Professional

Scott Martinek	Wachovia Bank	
	Phone Number:	336.735.1219
	Email Address:	Scott.Martinek@Wachovia.com
	Reference Type:	Personal

ADDITIONAL INFORMATION	

Personal Information
Born in the Midwest in 1966, I've lived in Michigan for most of my life. I have two 
wonderful young boys, and have been married since 1989.

Hobbies & Activities
We live on a lake, and enjoy all the activities associated with that. I also work on 
computers and web sites in my spare time and do a little amateur photography. We are 
active in the local church, and the cub scouts. I am the treasurer and webmaster for our 
cub scout pack. www.pack128.org